Emirates Flight Catering Job as Customer Care Assistant 2024: Suitable for Early-stage Professional!

Emirates Flight Catering

Emirates Flight Catering is a catering service provider based in Dubai, offering additional services such as laundry, as well as food and beverage production at airports. In 2007, the company expanded its business units and facilities. The company, which is a subsidiary of The Emirates Group, has grown considerably since its inception as Emirates Abela Catering Company in 2003.

Emirates Flight Catering embraces a global family, where employees from around the world contribute their passion and commitment, making them the greatest strength for this company. They consistently maintain the highest standards of excellence and efficiency throughout their operations. This unwavering commitment defines Emirates Flight Catering as a benchmark in the industry.

Overview of Linencraft’s Operations

Linencraft is a comprehensive service provider in the laundry industry, catering to various sectors including Airlines, Hospitality, and now venturing into Health care. The company operates 13 Emirates laundry outlets and manages three in-house hotel laundries. Currently, Linencraft handles a substantial volume, processing over 340,000 pieces of linen and garments daily.

There are five main interconnected sectors within Linencraft. Linencraft Logistics is responsible for organizing the transportation, collection, delivery, and retrieval processes of processed laundry in a timely manner. Airline Laundry Operations focus on meeting the laundry needs of airline customers. Additionally, Hospitality Operations manage the daily laundry requirements for over 60 customers in the hospitality sector, processing more than 180,000 pieces of hospitality linen and garments. There is also Dry Cleaning Operations, which includes the dry cleaning process for various items. Administration plays a crucial role in the overall management and coordination of Linencraft’s diverse operations.

The person in the role at Linencraft plays a pivotal part in upholding the company’s commitment to quality standards and delivering excellence in customer service. A primary responsibility involves conducting physical quality checks for the substantial volume of linen and garments, navigating challenges such as restricted workspace and demanding delivery schedules. In addition to ensuring customers receive services of superior quality and on time, the position occupant adeptly navigates the complexities involved in a variety of needs within the sector. With a comprehensive understanding of Linencraft’s laundry processes, the role requires effective communication across different tiers of the organizational structure to address and highlight any concerns that may arise. Furthermore, the individual actively contributes to Linencraft’s expansion into the healthcare laundry business, showcasing adaptability to the evolving demands of the industry while maintaining a steadfast commitment to service excellence.

Duties and Responsibilities

Emirates Flight Catering is currently offering a job opportunity for the position of Customer Care Assistant in Dubai. They are recruiting candidates based on specific criteria. However, before discussing these details, please review the job responsibilities outlined below:

• Implementing regulation of occupational wellness procedures by ensuring and reporting any identified safety concerns to superiors
• Compiling detailed reports of occurrences and mishaps
• Identifying and resolving problems promptly
• In relation to customers, candidates are expected to handle and respond to complaints positively and systematically also able to build strong synergy with fellow workers
• Able to minimize recompense-related issues related to quality and prepare differential reports for analysis by the Customer Care Coordinator
• Performing assessments, comprehensive examinations, and submissions to avoid quality-related errors, actively evaluating problems, and finding the solutions
• Capable of generating Regular Recapitulation on the quality
• Conducting inspections and ensuring items meet standards before delivered using random methods
• Maintaining documentation of all activities and notifying the Quality Control Coordinator if any issues are found during the inspection process
• Assisting the Customer Care Coordinator in verifying issues, communicating problems to staff members, and updating improvements to ensure customer satisfaction is met
• Performing operational supervision tasks such as monitoring problematic items, communicating with processing teams, and accumulating handled issues.

Requirements

• At least graduated from secondary school
• Having experience in Laundry or QC for a minimum of 1-2 year
• Possessing proficient communication skills
• Minimal understanding of fundamental computer proficiency
• Excellent critical thinking skills and keen observation abilities.

How to Apply

1. Go to the website or Apply online: Emirates Flight Catering Job as Customer Care Assistant 2024. After that, click the “Apply Online” button to initiate the application process
2. Complete the application form by providing the following information:
   • Full Name
   • Passport Number
   • Emirates ID (if applicable)
   • Current Location
   • Mobile Number
   • Email Address
3. Attach your CV in PDF format to provide a comprehensive overview of your qualifications and experience
4. Ensure all mandatory fields are filled accurately to enhance the effectiveness of your application
5. Review the information provided to avoid any errors or omissions
6. Click on the “Apply” button to submit your application successfully
7. If possible, double-check your attached CV to ensure it aligns with the job requirements
8. Keep a copy of the application confirmation or reference number for future correspondence
9. Should you encounter any issues, refer to the provided contact information or support resources.

Location:
Airport Road, P.O. Box: 22525, Dubai, UAE
Contact number: +971 4 282 3171