Keolis Job as Customer Service Representative 2023: Accepting Degree/Higher Diploma Candidates

About Keolis
Keolis excels at multimodality and is more than just a public transportation provider. They improve daily life in cities and communities by conceptualizing and implementing safe, smart, and sustainable transportation solutions that are available to everyone. Their work is motivated by the idea of public service. Their 68,000 personnel, who are spread out throughout 13 nations, labor every day to provide an enticing substitute for the own automobile.

They are fulfilling their commitment to accelerating the ecological transition by doing this. They are a prominent partner for Public Transport Authorities across the world because to their in-depth understanding of local communities, capacity to comprehend and anticipate residents’ mobility demands, and competence in creative, efficient transport solutions.

About the Keolis Job as Customer Service Representative 2023
Keolis is offering competent and professional job vacancy seekers a permanent employment position as a Customer Service Representative based in Dubai. You must address customer complaints, promote and develop customer service excellence, and guarantee that both customers and employees work in a clean, safe, and secure workplace as part of your Keolis Job as a Customer Service Representative.

Additionally, your responsibilities also include:

• Deal with the Complaint Resolution Management System-received passenger complaints, feedback, and suggestions relating to fine appeals, NOL, and general CRM issues
• Prioritize escalation cases and work with necessary internal stakeholders to obtain a conclusion in order to prevent SLA violations
• Deliver a clear and correct response within the designated SLA to fulfill the contractual KPI and, as a result, spare Keolis-MHI from financial penalties
• Follow up with appropriate parties to close cases on the CRM database by the deadline specified in the contract, and monitor the daily progress of customer communications
• Together with the performance team, make sure that no Service Level Agreements are broken and that our Key Performance Indicators are satisfied
• Cooperate with the RTA customer service staff to enhance pertinent practices and procedures
• Communicate with clients who speak Arabic and English as needed
• Manage general complaints and work with the operations department to get the necessary proof in cases involving the settlement of general complaints, comments, and suggestions
• Manage complicated NOL transaction histories and collaborate with Operations/Revenue, Audit, and AFC departments to connect the dots and address difficult complaints
• Manage appeals for fines and communicate with the departments of OCC, Operations, and Revenue Protection for an investigation and settlement
• Identify the underlying causes of passenger complaints through analysis, and then provide workable suggestions that include both immediate and long-term action plans from many departments
• To enhance the passenger experience and lower the amount of complaints, take part in internal and external (with RTA) customer service meetings
• Assist the customer experience manager in enhancing all passenger contact points consistently to provide a positive passenger experience
• Respond to client complaints through phone, email, and CRM in accordance with Keolis-contractual Mhi’s obligations
• Create contractual customer service reports on a daily, weekly, and monthly basis as requested by management and RTA
• As assigned by the Assistant Manager Customer Experience & Planning & Performance Manager, perform and carry out further responsibilities
• Comply with all pertinent business procedures as well as the Keolis-MHI Management System
• Providing work instructions to ensure that every work is completed in accordance with the necessary governance requirements
• In accordance with the Keolis-MHI non-disclosure policy, maintain the confidentiality and integrity of all data given and produced, including reporting performance, finances, and customer information
• To uphold a personal responsibility of care for the health, safety, and welfare of themselves and anyone who could be harmed by their actions or inactions in accordance with the organisation’s QHSE obligations as outlined in SMS GSOP-HSE1-6 Keolis-MHI
• Follow all Keolis-MHI training standards and keep up adherence to them at all times while working there
• Any mishaps, events, violations, or possible violations should be reported to the relevant management.

Eligibility Criteria
Before submitting their applications, applicants who are interested in the Keolis Job as a Customer Service Representative must meet an eligibility requirement. You will be evaluated on each of the items listed below to see if you have what it takes to advance in this profession. Candidates are urged to fulfill all of the following prerequisites in order to ensure a successful application. Failure to do so will have negative effects on the final outcome of your applications. Make sure to write these down for your own records.

The Keolis Job as Customer Service Representative Eligibility Criteria are as follows:

• Has at least 3 years of work experience in a field relevant to this position
• Displays a strong understanding and background in the field of transport or services industry (preferable)
• Ideally has a Degree or Higher Diploma of post-secondary education in a discipline relevant to the position
• Good in speaking and writing English
• Excellent verbal and writing communication abilities, as well as the capacity to effectively
• Handle various assignments and produce work in a hectic team-oriented workplace
• Strong organizational abilities, attention to detail, and capacity for managing many priorities
• Active listening skills
• Ability to multitask and pay attention to details
• At all levels, effective interpersonal and communication abilities.

Application Instructions
Apply online: Keolis Job as Customer Service Representative 2023.

To visit the aforementioned website, it is advised that you use Google Chrome as your web browser (see above).

As an alternative, you may submit your application using your phone because it is much more convenient than using a computer. You may use Google Chrome as your web browser if you have an Android-powered phone. You don’t need to install any additional browsers because Google Chrome is pre-installed on OS Android smartphones.

Candidates must register for an account on the application portal in order to submit their applications. For the length of the registration process, you must log into this account.

You authorize the selection committee to use your personal information for the purpose of enrolling you for the event by submitting your applications.

Application materials will go through further inspection and verification steps to make sure they are real. Anyone found to have falsified any information in their applications will not be permitted to take part in the registration period.

Candidates must use the website mentioned above to submit their applications. The selection committee will reject attempts to submit papers through other channels, including personal delivery or fax.

Closing Date
Application is available as long as it is not deleted on its official website.

Sending in your applications as soon as you can is advised. You can increase your chances of getting a position during registration by submitting early. Additionally, it avoids any unwelcome last-minute occurrences like unexpectedly high Internet traffic or lost data.

During the recruitment phase, Keolis has the exclusive authority to make any appointments. The selecting committee’s choices are final in all respects.